Auria.

Pilot demo — Auria is not arranging care yet.

Viewing as
Back to all concerns

Concern C-2026-001

Tuesday morning visit missed without notice

ClosedMissed visit · Filed by Family of Client K. · Received Apr 20, 2026

As filed

Our scheduled Tuesday 9am visit did not happen and we weren't called. Dad missed his morning routine entirely.

Response deadlines

Acknowledged Apr 21Investigation done May 2Outcome shared May 2

Acknowledgment within 2 business days, investigation within 14 calendar days, written outcome within 21 — the Policy 11.2 windows this portal is built around.

Status timeline

  1. Received

    Apr 20, 2026

    Concern submitted via portal.

  2. Acknowledged

    Apr 21, 2026

    Acknowledged by phone within 2 business days.

  3. Investigating

    Apr 24, 2026

    Visit log and schedule handoff under review.

  4. Resolved

    May 2, 2026

    Findings shared with family; corrective steps agreed.

  5. ClosedCurrent

    May 10, 2026

    Family confirmed resolution; file closed.

Resolution

Confirmed a scheduling handoff error. Backup-coverage protocol revised; family offered a credited visit. Outcome letter sent within the 21-day window.

Seeded demo data — all people, places, and reviews shown are fictional, except Ash's founder profile: his credentials are real and his visit data is pending verification.