Pilot demo — Auria is not arranging care yet.
Concerns
Concerns & complaints
No-retaliation is designed into every stage of this process — the same commitment the agency phase will carry under WAC 246-335. Every concern gets a tracking number, an acknowledgment within 2 business days, an investigation within 14 days, and a written outcome within 21.
This tooling mirrors the WAC 246-335-455(1) complaint process the agency phase requires — the pilot practices the same discipline from day one.
Filed concerns
- C-2026-006Received
General concern about visit consistency
Filed by Anonymous · Received Jul 14, 2026
Ack overdue — was Jul 16 - C-2026-004Acknowledged
Clarify hours on the June statement
Filed by Family of Client H. · Received Jul 9, 2026
Investigation due Jul 23 - C-2026-005Investigating
Unsafe transfer setup at a client home
Filed by Divya S., NA-C · Received Jul 6, 2026
Investigation due Jul 20 - C-2026-003Investigating
Recurring Thursday time drifted from 10am to 11am
Filed by Family of Client W. · Received Jun 24, 2026
Investigation overdue — was Jul 8 - C-2026-002Resolved
Question about evening medication reminder
Filed by Family of Client B. · Received May 28, 2026
Outcome shared Jun 10 - C-2026-001Closed
Tuesday morning visit missed without notice
Filed by Family of Client K. · Received Apr 20, 2026
Outcome shared May 2
Seeded demo data — all people, places, and reviews shown are fictional, except Ash's founder profile: his credentials are real and his visit data is pending verification.