Auria.

Pilot demo — Auria is not arranging care yet.

Viewing as
Back to all concerns

Concern C-2026-002

Question about evening medication reminder

ResolvedMedication-assistance concern · Filed by Family of Client B. · Received May 28, 2026

As filed

We think the 6pm reminder was given late twice last week. No harm done, but we want the routine tightened.

Response deadlines

Acknowledged May 30Investigation done Jun 10Outcome shared Jun 10

Acknowledgment within 2 business days, investigation within 14 calendar days, written outcome within 21 — the Policy 11.2 windows this portal is built around.

Status timeline

  1. Received

    May 28, 2026

    Concern submitted via portal.

  2. Acknowledged

    May 30, 2026

    Acknowledged in writing.

  3. Investigating

    Jun 2, 2026

    Visit notes pulled for the two dates in question.

  4. ResolvedCurrent

    Jun 10, 2026

    Corrective checklist adopted; outcome shared with family.

  5. Closed

Resolution

Visit notes confirmed two late reminders (19 and 24 minutes). Reminder checklist moved to visit start; family accepted the plan.

Seeded demo data — all people, places, and reviews shown are fictional, except Ash's founder profile: his credentials are real and his visit data is pending verification.