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Concern C-2026-003

Recurring Thursday time drifted from 10am to 11am

InvestigatingScheduling · Filed by Family of Client W. · Received Jun 24, 2026

As filed

The Thursday visit keeps starting later than agreed. We'd like the original 10am slot restored or renegotiated.

Response deadlines

Acknowledged Jun 26Investigation overdue — was Jul 8Outcome overdue — was Jul 15

Acknowledgment within 2 business days, investigation within 14 calendar days, written outcome within 21 — the Policy 11.2 windows this portal is built around.

Status timeline

  1. Received

    Jun 24, 2026

    Concern submitted via portal.

  2. Acknowledged

    Jun 26, 2026

    Acknowledged by phone.

  3. InvestigatingCurrent

    Jun 30, 2026

    Reviewing recurring-schedule records; extension noted to complainant — investigation past the 14-day target.

  4. Resolved

    Target Jul 15, 2026 (outcome +21 calendar days)— past due

  5. Closed

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