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Concern C-2026-004

Clarify hours on the June statement

AcknowledgedBilling question · Filed by Family of Client H. · Received Jul 9, 2026

As filed

The June summary shows 62 hours; our calendar shows 58. Probably the two extra pickups — please confirm.

Response deadlines

Acknowledged Jul 10Investigation due Jul 23Outcome due Jul 30

Acknowledgment within 2 business days, investigation within 14 calendar days, written outcome within 21 — the Policy 11.2 windows this portal is built around.

Status timeline

  1. Received

    Jul 9, 2026

    Question submitted via portal.

  2. AcknowledgedCurrent

    Jul 10, 2026

    Acknowledged; hours reconciliation in progress.

  3. Investigating

    Target Jul 23, 2026 (+14 calendar days)

  4. Resolved

    Target Jul 30, 2026 (outcome +21 calendar days)

  5. Closed

Seeded demo data — all people, places, and reviews shown are fictional, except Ash's founder profile: his credentials are real and his visit data is pending verification.